Infrastructure in the service of care
Bookings, emergency department, diagnostic imaging, laboratory and electronic health records rely on a heterogeneous infrastructure, layered over time and highly interdependent. In this context, a technical degradation does not stay confined to systems: it turns into waiting times, rescheduling and, in the most serious cases, the interruption of a clinical service.
In healthcare, the availability of an information system is a precondition for delivering care.
Three recurring weaknesses
- Knowledge that depends on individuals
- Turnover, outsourcing and outdated documentation mean that assets, configurations and dependencies are known to only a few. When those people are unavailable, diagnosis slows down at the most critical moment.
- Signals without context
- Fragmented monitoring tools produce a high volume of alerts, many of them irrelevant. The risk is that the significant event is recognised too late.
- Exposure invisible from the inside
- Stolen credentials, exposed services and supplier vulnerabilities are often visible from the outside before they are seen within the organisation.
The regulatory framework
The NIS2 Directive, transposed in Italy by Legislative Decree 138/2024, includes healthcare providers among the highly critical sectors. This brings obligations for risk management, operational continuity, incident reporting and supply chain control, with direct responsibilities for the organisation’s leadership.
Five questions for strategic and ICT management
- Do we have an up-to-date map of the systems and dependencies supporting each clinical service?
- How long does it take to identify the cause of degradation on a critical service?
- Does infrastructure knowledge stay within the organisation when people or suppliers change?
- Do we know what is visible about our organisation from the outside, including suppliers?
- Which indicators do we use to measure the continuity of digital services over time?
Governance and observability of healthcare infrastructure
A sovereign platform that inventories assets, configurations and dependencies, observes in real time the workloads supporting clinical services and preserves infrastructure knowledge regardless of IT staff turnover. Internal visibility is combined with external visibility: exposed attack surface, public IT surfaces of the supply chain and evidence on the dark web. Monitoring is provided by our 24/7 Cyber Defense Center.
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